
Frequently Asked Questions
What is your return policy?
We offer a 30-day money-back guarantee on all orders. If you’re not completely satisfied, you can return your item in its original condition for a full refund. Once we have received the returned package, we will process your refund immediately. Please visit our Returns & Exchanges page for details.
What materials do you use for your products?
All Onuvia products are crafted from high-quality, premium materials, including cotton, plush microfibers, and sustainably sourced fabrics. We prioritize durability, softness, and luxury, ensuring every item enhances your self-care rituals.
How do I properly care for my Onuvia products?
Each product has specific care instructions listed on its page, but as a general rule:
- Wash in cold or warm water (max 40°C) with a mild detergent
- Avoid fabric softeners to maintain absorbency and softness
- Tumble dry on low heat and remove promptly for long-lasting quality
What payment methods do you accept?
We accept all major credit cards, including:
- Visa
- MasterCard
- American Express
We also support digital payment options like Apple Pay, Google Pay, and Shop Pay for a faster and more secure checkout experience.
All transactions are encrypted and secure, ensuring your payment details remain safe.
Do you offer free shipping?
Yes! We offer worldwide free shipping on all orders.
